Answers to all your burning questions…

When will my order ship?

Our production time is currently 7-10 business days (M-F, excluding U.S. Postal holidays) for *most items, plus shipping time.  If you need your order sooner than this then please contact me to discuss RUSH and Shipping Upgrade Options. There are some items that have a longer production time of 4-6 weeks, specifically our Remembrance Collection & State Necklaces. If you are unsure then you can always email us to inquire.

If your item is going to a U.S. address then it will be shipped via USPS First-Class Domestic Mail and should arrive in 2-5 business days (M-F). If it is going to a Non-U.S. address then in will be shipped via First Class International Mail and can take 2-6 weeks to arrive. USPS does not give an estimated date of arrival with First Class International orders.

You will recieve an email from with tracking number when your item is mailed. Production on your item will begin  after receipt of full payment.  All International packages are sent with shipping insurance.

International customers are responsible for paying all customs and tax fees for their package. Mystic Soul is NOT responsible for these fees and would suggest researching these fees prior to ordering.

Please make sure your Paypal address is correct.  For our protection, this is the address we will ship to. 

What is my jewelry made of? Will it tarnish?

At this time, Mystic Soul uses 4 different metals: Aged Brass, Aluminum, Pewter, and Stainless Steel. Please consult listing for the particular item you’d like to order to determine the material.

Aluminum and stainless will not tarnish. Pewter will develop a patina over time that can be wiped away with a very soft cloth. Our aged brass is treated with a protective coating, and should resist fading if following our care instructions below.

All metals are lead and nickel free.‏

Exposure to water will cause the darkening of the letters to fade.

How do I care for my jewelry?

With all jewelry you should follow the 5 S’s.

1.) Never Sweat in your jewelry- Sweating due to the heat of summer shouldn’t be a problem, just wipe the jewelry dry. Since sweating is much more pronounced while working out, we suggest removing your jewelry.

2.) Never Sleep in your jewelry- Sleeping leads sometimes to tossing and turning which can cause your jewelry to become snagged and break.

3.) Never Spray in your jewelry- Spray includes any perfumes, hair sprays or body products. The chemicals in these items can lead to the discoloration of your jewelry.

4.) Never Shower in your jewelry- As with sprays, chemicals (and water) used in the shower can tarnish your jewelry, and it’s best to remove these items prior to showering.

5.) Never Swim in your jewelry- Pool chemicals (and water) can tarnish your jewelry, and it’s best to remove these items prior to swimming. 

Exposure to water will cause the darkening of the letters to fade. 

How can I contact you?

Our email address is [email protected]. We do not conduct business over the phone, and need everything to be of written correspondence. We find this the best way to be able to reference customization and address any questions.

What if I changed my mind, or don't like my item? What's your cancellation policy?

Due to the handmade & custom nature of our items we do accept cancellations.

We strongly encourage you to read over the description of the item (sizes, materials, etc) prior to ordering as we do not accept returns or refunds unless there has been an error on our part. If you feel that there has been an error made on Mystic Soul’s part, then please email us at [email protected].

I take great care to package your items, but am not responsible for any damage that occurs after I have shipped your item(s).  Please see my shipping policy regarding package insurance.

Will the stamping be perfectly aligned?

We stamp these items one hammer strike at a time and do not utilize any fancy machinery. As with all hand-stamped metal items, letters/numbers may be slightly offset. This adds to its rustic charm.

What can I have stamped onto my jewelry?

Names, dates, short phrases… whatever you’d like.  However, we do reserve the right to refuse to stamp words or phrases that are Copyrighted such as song lyrics and movie quotes. This includes, but is not limited to, curse words or anything that may be viewed as disrespectful to others. We will cancel sales and refund money in the event that something along these lines is ordered. Thank you for understanding this.

Can you stamp on the back of the items?

No we cannot. Due to the nature of hammering metal, stamping both sides will cause the front to be marred.


Can I buy a necklace without the chain?

Yes, please contact us for pricing.

Do you accept returns on products or purchases of gift certificates?

We only offer returns on products where an error was made on the part of Mystic Soul (i.e. misspelled name).

We do not offer refunds on the purchase of gift certificates.